About Us
Silfred Global Ltd is registered and domiciled in Kenya with the main commodity of trade being tea.
About Us
We are an organization that sources and packs the finest Kenyan black tea in both value added form as well as in bulk.
The company’s strategy is to deliberately supply the global tea industry with high quality tea because we appreciate quality as a critical element in creation of a unique market which begins with the art of selecting tea from the world’s finest tea gardens.
We have a team of competent and experienced tea experts with high level of product knowledge and skills ranging from tea tasting, tea selection, tea bidding, blending, shipping and general handling thus ensuring quality services that stem from dedication to excellence and inherent understanding of tea.
Our commitment to quality across every stage of our supply chain is supported by building a solid relationship with our strategic partners which is key to a successful and effective supply chain.
Mission, Vision, Objectives
Our Guiding Principles
Like every organisation we are guided by certain core basic principles
Mission
To satisfy our customers by attaining and maintaining complete customer satisfaction.
Vision
To be the leading global supplier and packer of the highest quality tea by offering a portfolio of products and services that evolve with consumer demands.
Objectives
Constantly developing new products and packaging solutions that demonstrate our commitment to excellent customer satisfaction in tea provision globally with strict adherence to international corporate standards.
Our Core Values
Professionalism and efficiency
Silfred Global Ltd Code of Business Conduct specifies and helps the continued implementation of the Corporate Business Principles by establishing certain nonnegotiable minimum standards of behavior in key areas among our employees whom have upheld and lived this commitment in their everyday responsibilities.
Ethics and integrity
Silfred Global Ltd business practices have been governed by integrity, honesty, fair dealing and full compliance with all applicable laws.
Our internal rules not only require strict compliance with the law, they also guide our actions even if the law is more lenient or where there is no applicable law at all.
Corporate Social Responsibility
Through our Corporate social responsibility strategy, we source our tea by investing in suppliers who actively conserve forests; respect human rights for all, including Indigenous Peoples and Local Communities; and promote sustainable livelihoods.
Silfred Global Ltd endeavors to strengthen local expertise and as well support passionate young scientists and start-ups from the region in their efforts to identify effective tea packaging solutions through science and technology which acceptable to the global market.
Customer Satisfaction
Our commitment is to never compromise on the quality of our tea so as to guarantee a consistent taste as it is fundamental in customer satisfaction.
Our Quality Policy summarizes the essential elements of our commitment in Developing and providing products and services that are trusted and preferred in order to enhance quality of life and contribute to a healthier future.
Teamwork and Support
We promote an inspiring, innovative, transparent and open work environment, where each employee is respected, has the liberty to engage, create and contribute, always with the ability to speak up. Therefore, everyone in the organization is encouraged to speak openly on any matter.
Our long-term success is driven by our capacity to attract, develop, and retain the best performing employees and promote the inclusion of all communities, cultures and ages into our workforce and seek to leverage the diversity of thinking to drive creativity and innovation
Transparency and accountability
Silfred Global appreciates transparency and accountability as a critical ingredient in ensuring good corporate governance practices and that’s why we believe it’s important to provide a transparent measurement of our sustainability actions.
Quality Assuarance Policy
Food safety is the foundation of trust in our tea business. This means not leaving this important element to chance, or ignoring it, but to actively and alertly plan, implement and pursue tea safety from the initial stage of production, inputs, processing, packaging, storing and distribution.
Quality is not a result of chance, it is a choice. This informs the basic reason as to why we strictly follow and adhere to the below quality assurance policy as a company.
Organic Tea
Our teas is grown in chemical free environment
Best Quality
What we never compromise on is quality
Rich Taste
Excellent tasting tea to tickle your taste buds
Fresh
We use modern storage facilities to ensure freshness
Hygience Facilities
Our tea processing premises have appropriate internal design, equipment layout and a location that ensures good maintenance and hygiene throughout the tea handling process and prevention of cross contamination.
To ensure this, we have provided the following;
- Washrooms, changing rooms, hand-washing facilities are supplied with hot and cold water and detergent.
- Portable water conforming to Kenya standards for Portable water.
- Adequate lighting and “No glass” policy.
- Clean compressed air for dry cleaning.
- Food grade quality lubricants.
- Appropriate storage facilities packaging materials, finished products (unpackaged and packaged), lubricants and fumigants.
- Facilities for appropriate waste disposal.
Process Control
All process steps are designed, implemented, monitored, measured, documented and reviewed for effectiveness of controls and compliance with critical limits for contaminants in accordance with Kenya standards for various tea products.
We have put in place a systematic and effective control system which identifies potential food safety hazards arising from value chain and their control measures duly established.
Product Traceability
- We have established a documented system which ensures that every unit or batch of the tea is traceable.
- Blending, packaging, and dispatch is done in a manner that ensures food quality, safety and traceability
- A prequalification and traceability procedure has been put in place to ensure that packaging materials and tea received at our warehouse are of approved quality and are traceable to the supplier.
- Our Tea is packaged in approved food grade materials and appropriately labelled to ensure traceability.
Product Transportation
- The mode of transport that we use is fit for the purpose and transfer of product from one truck/trailer/container during transit and cannot compromise product safety and integrity.
- Our transporters have adequate knowledge of the quality and safety issues of the tea product.
- We ensure that our prequalified transporters must have systems in place to ensure that accidental damages to the product on transit are appropriately addressed.
Information on tracking of the product while in transit is documented at our warehouse and includes among other things:
- Truck/trailer registration number
- Date and time of dispatch
- Name of manufacturing factory
- Garden mark and grade
- Product invoice numbers
- Delivery note
- Goods received note
Maintenance and Sanitation
Maintenance and sanitation procedures and programmes are established to cover all areas of the tea handling premises and ensure:
- Efficient operation programmes are in place for all plant machinery and equipment.
- Effective cleaning and disinfection programs for all our facilities and equipment are undertaken.
- Use of approved solvents, oils, lubricants, detergents and disinfectants.
- Monitoring is done to establish effectiveness of maintenance, cleaning and sanitation done.
Personal Hygiene
Our personal hygiene policy is established and implemented to ensure that tea is not contaminated by food handlers.
- Written instructions for acceptable personal hygiene are visibly displayed at appropriate areas and enforced.
- Visitors to storage areas are sensitized on hygiene practices and wear protective clothing as appropriate.
- A documented and effective training program is in place to ensure that employees, contractors and sub-contractors are competent in assigned duties, and are conversant with hygiene, accidents, and emergency procedures and any other issue critical to food safety.
Product Control
- We ensure that our tea is stored, packaged, dispatched and transported in a manner that maintains its wholesomeness and complies with relevant Kenya Standards and customer contractual agreements; and it’s traceable to the market.
- Our quality control system is established to verify compliance of finished products with specifications, and maintain records.
- Storage containers for our tea are designed to ease cleaning, constructed of food grade materials and managed in a manner that prevents additional moisture pick up.
- Our packaging material is designed in a manner that minimizes damage, prevent contamination, and no direct contact of the product with recycled materials.
- Our teas are palletized to ensure that the product packaging is not compromised and as well guaranteeing the product safety and quality.
- We have in place a dispatch procedure and criteria that only allows use of clean vehicles which are capable of preserving safety and quality of the tea.
- Consumer packages are designed for compliance with KS 1927, Specification for tea packets and container and labelled in accordance KS EAS 38, KS EAS 804.
- Organoleptic tasting is done to ascertain quality and value of tea by relevant parties and in accordance with KS ISO 3103
Shipping
Tea shall be shipped in accordance with the relevant rules and regulations. Shipment records showing the consigner, consignee, quantity, type or grade, and the port of destination shall be maintained.
Environmental management
Sustainable environmental management shall be maintained to conserve energy, soils, water
resources, wild life and forests in accordance with the relevant environmental related legislations.